Terms of service

Terms and Conditions

Last updated: August 18, 2026

Welcome to VelloPaw. By accessing or purchasing from our store at vellopaw.com, you agree to be bound by the following Terms and Conditions. Please read them carefully.

1. General These Terms and Conditions apply to all visitors, users, and customers of VelloPaw. We reserve the right to update or modify these terms at any time without prior notice. Continued use of our store constitutes acceptance of any changes.

2. Products We sell physical pet products including accessories, toys, and related items. We make every effort to display product descriptions, images, and specifications as accurately as possible. However, we do not warrant that product descriptions or other content are error-free, complete, or current.

3. Orders and Pricing All prices are listed in EUR and are subject to change without notice. We reserve the right to refuse or cancel any order at our discretion, including in cases of pricing errors, suspected fraud, or stock unavailability. If your order is cancelled after payment, you will receive a full refund.

4. Payment By placing an order, you confirm that you are authorized to use the payment method provided. All transactions are processed securely. VelloPaw. does not store your payment details.

5. Shipping and Delivery We aim to dispatch orders promptly. Delivery times are estimates and not guaranteed. VelloPaw. is not responsible for delays caused by carriers, customs, or circumstances beyond our control. Risk of loss passes to you upon delivery.

6. Returns and Refunds Returns and refunds are governed by our [Return and Refund Policy], which forms part of these Terms. By purchasing from us, you agree to the conditions set out in that policy, including our right to inspect returned items and refuse refunds for damaged or misused goods.

7. Product Safety and Intended Use Our products are intended for use with pets under appropriate supervision. VelloPaw. is not liable for any injury, harm, or damage to animals or persons resulting from misuse, improper supervision, or use contrary to product instructions.

8. Limitation of Liability To the fullest extent permitted by law, VelloPaw. shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website. Our total liability shall not exceed the amount paid for the order in question.

9. Intellectual Property All content on vellopaw.com — including images, text, logos, and product descriptions — is the property of VelloPaw. and may not be reproduced or used without written permission.

10. Privacy Your use of our store is also governed by our Privacy Policy. By using our store, you consent to the collection and use of your data as described therein.

11. EU Consumer Rights If you are located in the European Union, you retain all rights granted under applicable EU consumer protection law, including the 14-day right of withdrawal. Nothing in these Terms limits or waives those statutory rights.

12. Governing Law These Terms are governed by the laws of the Netherlands. Any disputes shall be subject to the exclusive jurisdiction of the courts of the Netherlands.

13. Contact For any questions regarding these Terms, please contact us at [your email address].